1.1 STORE: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
1.3 CONTACT FORM: If you use the contact form on our website you automatically have given consent to CryoSlices® to respond to your query. Once the query has been dealt with, all personal information will be kept for administration purposes only.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time. Please view Section 12.
Our store uses the Woocommerce platform. It provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. Your data sits on a secure server behind a firewall and will be permanently deleted after a term of 1 year. (You may at any time request our Compliance officer to delete your account / personal information or you may go into your account and change any of your details at any time).
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all security requirements and follow the best practices of website security.
If in the event that there is a data breach, we will notify all our website users and customers within 72 hours.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
What is a cookie?
A cookie is a small fragment of text that websites send to the browser and that are stored in the user’s device, such as their personal computer, mobile telephone, tablet, etc. These files are used by the website to remember information about the visit, such as language preferences and other options, while helps to set things up for their next visit and make the website more useful by personalising its content. Cookies play a very important role improving the experience of using the website.
Types of cookie used
This website uses both temporary and permanent cookies. Session cookies only store data while the user is on the website, while persistent cookies store data on the user’s device so that it can be accessed and used in more than one session.
Depending on the purpose for which data obtained from cookies is to be used, the website can make use of:
These cookies enable the user to explore the website or application to use the different options or services on it. They are used to track web traffic, for data communication, to access restricted sections of the website, to record the content of an order, to make requests to register for an account.
These enable the user to access the service using certain general characteristics that are predefined in their device or that are user-defined. For example, language, type of browser used to access the service, design of selected content, geoposition of the device or regional configuration from where the service is accessed.
Language preference cookies tell us which language the user selected on their first visit to the website. These cookies are persistent and are not deleted when the browser is closed.
Statistical analysis cookies
These cookies are used to collect information about how users interact with our website in order for the overall behaviour of all users to be analysed to help us to make improvements, and cannot be used to identify individual users. We use Google Analytics cookies.
These cookies are used to exchange social content that is integrally managed by Facebook, Twitter, YouTube, Pinterest and Instagram. Our website integrates “social plug-in modules” that enable members of social networks to share and exchange content.
You can decide whether you would like CryoSlices to store non-essential cookies on your machine. The non-essential cookies relate mostly to the tracking of content, Google analytics scripts. If you set your preferences to decline then these cookies will be removed from your machine and will not be stored in the future.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register/shop on our website, we also store the personal information you provide in your user profile. All users can see and edit their personal information at any time (except they cannot change their username). User’s account details will be retained for 1 year. Website administrators can also see and edit that information and upon your request will delete your account and personal details.
If you have signed up to receive our newsletter, your personal data will be retained indefinitely. You may at any time opt out and your personal data will be deleted.
If you have an account on this site, or have left comments, you can request to receive any of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org
or by mail at:
[Re: Privacy Compliance Officer]
PO Box 4056 Midrand Gauteng ZA 1685
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